,I still made an extra trip to get the delivery corrected, about ** miles plus travel time from Van Nuys toRancho Santa Margaritia, via the Burbank IKEA and teh Costa Mesa Ikea

GetHuman-ralphrou's customer service issue with Ikea from July 2018

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The issue in GetHuman-ralphrou's own words
simply get delivery, but I don't like being lied to, if T-Force Delivery said they could not do it because of some problem that is understandable. when they say they deliver a discontinued item but they did not deliver and IKEA say the product was delivered I am very unhappy theat the contract was not performed and T-Force lied about performing it. I was afraid I couold not get my discontinue... ... previously . . . I have been on hold hour and twenty minutes!!! with resolution dept in Boston. There was order ********* from Costa Mesa store that was delivered today, but another delivery********* was not delivered. Where is it?. Is it on a different truck?**Please call me at ***-***-****, email me at *****@***.com , or call Sandy Jones ***-***-**** at delivery site at ** via Amistosa Apt i, Rancho Santa Margarita, CA *****.**-- *Ralph Roug****** Raymond Way*Lake Forest, CA *****-*****voice and text: ***-***-******Please call me at ***-***-****, email me at *****@***.com , or call Sandy Jones ***-***-****
They don't need to lie when they make a mistake, but lying turns a mistake into a fraud and also into intentional infliction of emotional distress because their conduct was intended, and the result was emotional distress.
They should pay me for my unnecessary time and travel caused by their lies. If they did not lie I would have only been delayed, not damaged for my travel time and costs
I have been a customer for many years,m and it is not the fault of IKEA except in the hiring of T-Force. T-Force made the mistake, and they are the ones who lied about it.
Eventually they delivered it, but I should not have had to go through t his, it is not part of the contract to cause me out of pocket costs and emotional distress and loss of time just because they lie to cover their mistakes.
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Ikea

Product delivery, delivery person lied and said it wad delivered when it was nto delivered, T-Force delivery online accound showed delivery on the target date, the day after their notes had been removed and they redeivered after I traveled again t...
Customer service issue
Reported by GetHuman-ralphrou
Jul 9th, 2018 - 4 years ago
Fixed
Seen by 22 customers so far
Similar issue to 2864 others
0 customers following this
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Timeline

GetHuman-ralphrou started working on this issue
Jul 9th, 2018 10:57pm
GetHuman-ralphrou indicated the issue is not fixed yet.
Jul 10th, 2018 1:25am
GetHuman-ralphrou indicated the issue is not fixed yet.
Jul 13th, 2018 2:22am
GetHuman-ralphrou indicated the issue is not fixed yet.
Jul 13th, 2018 2:23am
GetHuman-ralphrou indicated the issue is not fixed yet.
Jul 13th, 2018 2:23am
GetHuman-ralphrou indicated the issue is not fixed yet.
Jul 13th, 2018 2:45am