Bought a couch and that back is ripped I live very far from a store

GetHuman750006's customer service issue with Ikea from June 2018

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The issue and preferred resolution, in GetHuman750006's own words:
The problem I ran into: Bought a couch and that back is ripped I live very far from a store
I trust that Ikea will make this right and come up with a resolution that is fair.
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Ikea

Customer service issue
Reported by GetHuman750006
Jun 4th, 2018 - 19d ago
I have an issue with Ikea too
Not resolved
Seen by 4 customers so far
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Timeline
GetHuman750006 started working on this issue
Jun 4th 9:19pm