Bought a couch and that back is ripped I live very far from a store

GetHuman750006's customer service issue with Ikea from June 2018

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The issue in GetHuman750006's own words
The problem: Bought a couch and that back is ripped I live very far from a store
GetHuman750006 did not yet indicate what Ikea should do to make this right.
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Ikea

Customer service issue
Reported by GetHuman750006
Jun 4th, 2018 - 5 mons ago
I have an issue with Ikea too
Not resolved
Seen by 5 customers so far
Similar issue to 594 others
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Timeline
GetHuman750006 started working on this issue
Jun 4th 9:19pm