I have to change my email before I can enter my new payment method.

GetHuman-smeb's customer service issue with Hulu from October 2019

Help with my Hulu issue
The issue in GetHuman-smeb's own words
Change my email*Change my method of payment ... I have to change my email*I have to change my payment method*My service has been turned off. I cannot log in because my email has changed**Please contact me! I've been calling all weekend & cannot get through to a person.
It is extremely difficult to call Hulu!!! I have been trying for * days! It should not be this difficult to reach a customer service person!
I cannot log in to hulu with my new email. If I enter the old email, I will not receive it!!
I have been a customer off and on for several years
phone, on-line
How GetHuman-smeb fixed the problem
It is not fixed!!! Extremely frustrating!!! I do not want to cancel, but if reaching customer service is this difficult what other option do I have?
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Hulu

Hulu
Customer service issue
Reported by GetHuman-smeb
Oct 28th, 2019 - 2 years ago
Fixed
GetHuman-smeb shared how to fix
Seen by 4 customers so far
Similar issue to 50161 others
0 customers following this
Items needed
Account holder name
Account number
Billing address
Last 4 digits of Social Security number
Email address on the account
Phone number on the account

Timeline

GetHuman-smeb started working on this issue
Oct 28th, 2019 3:07pm
GetHuman-smeb confirmed the issue is fixed. Hooray!
Oct 28th, 2019 3:07pm

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