It started happening Black Friday and has continued. Hulu programs continually freeze...

GetHuman-kashafly's customer service issue with Hulu from November 2018

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The issue in GetHuman-kashafly's own words
It started happening Black Friday and has continued. Hulu programs continually freeze up. A program may last only ** minutes before the freeze or up to *** hour It then knocks out to ROKU, not even the menu of programs and it remains on ROKU for about * minutes before going to the menu and back to HULU. There are complaints like this online. Is there a solution because I only saw complaints and no resolution. The actual account is *****@***.com but he is frustrated so I am giving you my email. I am his wife Karin Griffin.
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Hulu

Customer service issue
Reported by GetHuman-kashafly
Nov 28th, 2018 - 9 mons ago
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GetHuman-kashafly started working on this issue
Nov 28th, 2018 11:39pm