Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman1633295 may need:
Account holder name, Account number, Billing address, Last 4 digits of Social Security number, Email address on the account, and Phone number on the account
Top Tip from another customer
To change your account information just log into your Optimum account https://www.optimum.net/login/?referer=%2fpay-bill and you can see all your information there.
The issue in GetHuman1633295's own words
I created an account today for the * year trail for ** cents a month, and when I finished the billing, and went to sign in on my device. It said my account was incorrect. I checked my credit card, and I was billed. So why can I not gain access to my account? the email I used was *****@***.com. I tried to reset my password and that did not work because it also said my account wasn’t valid and I have not received an email for a password reset.
GetHuman1633295 did not yet indicate what Hulu should do to make this right.
I have an issue with Hulu too
How GetHuman1633295 fixed the problem
We are waiting for GetHuman1633295 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.