I have a Hulu subscription and my girlfriend and myself are not able to watch anything...

GetHuman1230652's customer service issue with Hulu from September 2018

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The issue in GetHuman1230652's own words
I have a Hulu subscription and my girlfriend and myself are not able to watch anything a screen keeps popping up saying “we’re having trouble loading your line-up” and it asks to check the Internet connection but we live in two different houses and we both have turned off the WiFi and turned it back on and it still doesn’t work.
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Hulu

Customer service issue
Reported by GetHuman1230652
Sep 29th, 2018 - a yr ago
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Seen by 5 customers so far
Similar issue to 13859 others
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Items needed
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Account number
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Last 4 digits of Social Security number
Email address on the account
Phone number on the account
Timeline
GetHuman1230652 started working on this issue
Sep 29th, 2018 3:14am