Hulu Customer FAQ

This issue generally happens if Hulu doesn't recognize your current location as your Home network. Hulu's Live TV subscription requires to be occasionally verified at the home location you set during the subscription setup. To solve this issue, you can try to clear your browser or app cache or restart your device. If you recently moved, you would need to update your Home location in the account settings. Remember, you can do this only four times a year. If these don't work, there could be a problem with your IP address, for which you may need to contact your internet service provider.

We're sorry for the inconvenience. Charges should cease once you've cancelled your Hulu subscription. It's possible there may have been an error or your cancellation was not processed correctly. Since we cannot access your personal account details, we recommend double-checking your Hulu account status to ensure that your subscription has indeed been cancelled. Keep in mind that you may also have subscribed through a third-party platform (like Amazon, Roku, or Apple) from which you may still be getting charged. If this doesn't resolve the issue, you'll need to communicate with Hulu's customer service team directly to sort out any billing issues.

We're sorry to hear that you want to cancel your Hulu subscription. To do so, you'll need to log into your account on Hulu's website from a web browser. Once logged in, hover over your profile name at the top-right and click 'Account'. Under 'Your Subscription,' click 'Cancel Subscription' and follow the prompts to confirm the cancellation. Remember, once your subscription is cancelled, you won't be charged again from the next billing cycle. However, your current charges cannot be refunded as Hulu has a no-refund policy, please keep this in mind for the future. You can still enjoy Hulu till your current billing cycle ends after cancelling.

If the Live TV tab is not appearing on your Hulu interface on your TV, it could be due to a couple of reasons. One possibility is a temporary technical issue with your device or the Hulu app itself. Restarting the device or reinstalling the Hulu app may resolve this issue. Another possibility is that your TV might not be fully compatible with Hulu's latest updates, hence it doesn't reflect the full features. It is also possible that your subscription type might not include live TV. Make sure you are subscribed to Hulu + Live TV to access this feature.

Yes, the individuals who shared your account can be added back. Hulu allows you to create up to six profiles per account, so they can have their personalized content separately. Keep in mind, Hulu is intended for a single household, so sharing your account outside your household goes against Hulu's terms of service. To add profiles, just go to the 'Profiles' section in 'Account' and click on 'Add Profile.' You'll then be able to fill in the details to create a new profile.