My account was on hold due to my card being canceled but when I went to update it on my...

GetHuman-bethms's customer service issue with Hulu from August 2018

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To change your account information just log into your Optimum account https://www.optimum.net/login/?referer=%2fpay-bill and you can see all your information there.
The issue in GetHuman-bethms's own words
My account was on hold due to my card being canceled but when I went to update it on my phone through the app it pulled up a different account under the email bethdobson****, but I do not use this account and did not know it even existed but my card was charged to this account. The other account I use is under *****@***.com. It doesn’t matter which account I use but I have no access to the bethdobson**** account and the online forgot password won’t let me reset it...
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Hulu

Customer service issue
Reported by GetHuman-bethms
Aug 10th, 2018 - 7 mons ago
I have an issue with Hulu too
Fixed
Seen by 3 customers so far
Similar issue to 4099 others
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Items needed
Account holder name
Account number
Billing address
Last 4 digits of Social Security number
Email address on the account
Phone number on the account
Timeline
GetHuman-bethms started working on this issue
Aug 10th, 2018 8:00pm
GetHuman-bethms confirmed the issue is fixed. Hooray!
Aug 10th, 2018 9:14pm