I received an email this morning asking me to rate a product I have still not received...

GetHuman5096397's Order Never Arrived issue with Groupon from July 2020

Help with my Groupon issue
First: share to improve GetHuman5096397's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman5096397 may need:
Name on account, Email on account, and Billing address
Top Tip from another customer
Once logged in to the help section on Groupon.com, select the relevant order, click continue, select a trending topic, then hit continue. If you're in business hours you'll an option to live chat with Groupon
The issue in GetHuman5096397's own words
I received an email this morning asking me to rate a product I have still not received. ** Calathea Ornata plants (order *****-******-******). **I ordered the plants on **st June **** and have been waiting for over a month for these. Every time I checked the progress of the order it said ‘in transit’. This morning I got an email asking me to rate my product. I checked my groupon orders and the Calathea plant status says ‘delivered’ (is has not been) and when I click on ‘track the package’ it still says ‘in transit’.**Can you please clarify the progress of this order (as I have still not received it).

GetHuman5096397 did not yet indicate what Groupon should do to make this right.

How GetHuman5096397 fixed the problem

We are waiting for GetHuman5096397 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Groupon's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Groupon issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Groupon

Order Never Arrived issue
Reported by GetHuman5096397
Jul 24th, 2020 - 9 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 39889 others
0 customers following this

Timeline

GetHuman5096397 started working on this issue
Jul 24th, 2020 7:31am

Free Moving Concierge

Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you!

Call Toll-Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians