My Groupon was refused by the vendor. I wrote to Groupon but they did not reply. I a...

GetHuman-jananmch's customer service issue with Groupon from July 2019

Help with my Groupon issue
The issue in GetHuman-jananmch's own words
My Groupon was refused by the vendor. I wrote to Groupon but they did not reply. I am frustrated. Please help.

GetHuman-jananmch did not yet indicate what Groupon should do to make this right.

How GetHuman-jananmch fixed the problem
I contacted Groupon and entered into a chat with a live person. After about ** minutes, I was cut off. That was because the Groupon employee realized my complaint was complex. He said there had been a lack of conversation so he was terminating the call. But, there was no lack of conversation as the times posted will attest to. I was sitting right at the computer, typing when he cut me off.**When I contacted their call-center again, I was enraged. This new employee didn't waste time...he refunded my purchase without any questions.**This morning I had an apology message from the first employee (who had cut me off). He said we had been "disconnected". Ha...why hadn't he immediately contacted me back? Why did he wait until today? Well, of course, that is because he heard how angry I was and figured he'd best reach out lest I make things even worse for him.
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Groupon

Customer service issue
Reported by GetHuman-jananmch
Jul 4th, 2019 - 3 years ago
Fixed
GetHuman-jananmch shared how to fix
Seen by 42 customers so far
Similar issue to 233143 others
0 customers following this
Items needed
Name on account
Email on account
Billing address

Timeline

GetHuman-jananmch started working on this issue
Jul 4th, 2019 8:19pm
GetHuman-jananmch confirmed the issue is fixed. Hooray!
Jul 5th, 2019 12:34am

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