Hello, I purchased one hotel reservation for Hard Rock hotel in Las Vegas for dates...

GetHuman-kwikklee's customer service issue with Groupon from March 2019

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The issue in GetHuman-kwikklee's own words
Hello, I purchased one hotel reservation for Hard Rock hotel in Las Vegas for dates *-**-** to *-*-**. I just finished checking in at the hotel and I was told there are two reservations under my name. I only reserved one room and only checked in to one room. The attendant, Naya gave me my reservation*confirmation number to provide to Groupon. This is it- BVPWR. *The second reservation is- JLVGG, needs to be refunded as I only need and only reserved one room. Thank you.
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Groupon

Customer service issue
Reported by GetHuman-kwikklee
Mar 31st, 2019 - 6 mons ago
I have an issue with Groupon too
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Timeline
GetHuman-kwikklee started working on this issue
Mar 31st 4:47am
GetHuman-kwikklee indicated the issue is not fixed yet.
Apr 6th 11:02pm
GetHuman-kwikklee indicated the issue is not fixed yet.
Apr 6th 11:03pm
GetHuman-kwikklee indicated the issue is not fixed yet.
Apr 6th 11:05pm