On Saturday, March ** , we purchased a hotel stay in San Antonio, the money was removed...

GetHuman-brennaki's Refund my order issue with Groupon from March 2019

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Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-brennaki's own words
On Saturday, March ** , we purchased a hotel stay in San Antonio, the money was removed from his account and we thought the reservations were set. Upon arrival Saturday evening we were told we did not have a reservation and the hotel didn't associate with Groupon. The money is still gone from his account and we had to pay more money to get a different room. How do we go about getting the $*** refunded back to his account?
GetHuman-brennaki did not yet indicate what Groupon should do to make this right.
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Groupon

Refund my order issue
Reported by GetHuman-brennaki
Mar 27th, 2019 - a mon ago
I have an issue with Groupon too
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Seen by 4 customers so far
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Timeline
GetHuman-brennaki started working on this issue
Mar 27th 6:22pm