Silk BlondeThe company only contacts by sms constantly changing set appointments due to...
GetHuman-theavenu's Refund my order issue with Groupon from March 2019
Help with my Groupon issue
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GetHuman-theavenu's next move: go to the Groupon help center.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-theavenu will want to follow the link below to head to their help center. We will check on GetHuman-theavenu later to make sure it's all set or try to help escalate.
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Name on account, Email on account, and Billing address
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-theavenu's own words
Silk BlondeThe company only contacts by sms constantly changing set appointments due to ipl servicing, holidays( not back till Feb due to hot weather)staff sick and don’t bother to contact you- not even by sms. Have had huge breaks between laser treatment which basically means it is useless as appointments should be every four weeks. Have turned up twice at set appointments to be told no one available and not contacted about it. They have muddled my time in another occasion and I had to wait.*Still have appointments to use but not happy with this service so unprofessional. No regular laser appointments kept by silk Blaine’s and so no benefit of using such an adhock service.
GetHuman-theavenu did not yet indicate what Groupon should do to make this right.
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