I bought a Groupon for fitness ** after being told by a receptionist they had the equip...

GetHuman2473956's customer service issue with Groupon from March 2019

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The issue in GetHuman2473956's own words
I bought a Groupon for fitness ** after being told by a receptionist they had the equipment I needed. Weeks after buying the Groupon, I learned they did not have the equipment. The Groupon expired. **Groupon states, "Did you forget to use this? Never fear! You can still redeem your Groupon at Fitness ** -San Clemente for the $***.** ** Low-end bicycle* you paid, from now to eternity. All other terms still apply." Fitness **'s manager Matt told me this is not true, that he cannot refund the Groupon, and that I would need to seek a refund through Groupon. **I want Groupon to refund my payment, or explain the process Matt at Fitness ** needs to take to make the refund happen.
GetHuman2473956 did not yet indicate what Groupon should do to make this right.
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Customer service issue
Reported by GetHuman2473956
Mar 13th, 2019 - 5 mons ago
I have an issue with Groupon too
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GetHuman2473956 started working on this issue
Mar 13th 6:18pm