I purchased a groupon for a massage at Koffee Day Spa in Dallas, Texas for $** on Tuesd...

GetHuman-damionsi's customer service issue with Groupon from March 2019

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Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-damionsi's own words
I purchased a groupon for a massage at Koffee Day Spa in Dallas, Texas for $** on Tuesday March **th. I gave them a call back, like I was told to, to make an appointment with Koffee Day Spa for a massage session which included my wife and I, and was told that they are booked for the next * weeks. At that point, i had asked them for an immediate refund, but we were abruptly disconnected. So, I'm trying to collect my refund so I can purchase another groupon with another Day Spa company that has more availability.
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Groupon

Customer service issue
Reported by GetHuman-damionsi
Mar 13th, 2019 - 5 mons ago
I have an issue with Groupon too
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Seen by 2 customers so far
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GetHuman-damionsi started working on this issue
Mar 13th 6:15pm