Hi there, **Hope all is well. I ordered tickets for an event for this weekend...

GetHuman-mshanehs's customer service issue with Groupon from February 2019

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Help with my Groupon issue
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GetHuman-mshanehs's next move: go to the Groupon help center.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-mshanehs will want to follow the link below to head to their help center. We will check on GetHuman-mshanehs later to make sure it's all set or try to help escalate.
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Name on account, Email on account, and Billing address
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-mshanehs's own words
Hi there, **Hope all is well. I ordered tickets for an event for this weekend ******. I tried purchasing another ticket for what I thought was the same day but my phone had been glitching. Now I have a spare ticket for a day I do not plan on intending. Is there anyway I can be refunded? I am an avid Groupon customer and recommend the site to many friends and family. Please let me know if we can come up with a solution. **Thank you,*Monika Shanehsaz
GetHuman-mshanehs did not yet indicate what Groupon should do to make this right.
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Groupon

Customer service issue
Reported by GetHuman-mshanehs
Feb 27th, 2019 - 3 mons ago
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Timeline
GetHuman-mshanehs started working on this issue
Feb 27th 7:26pm