I purchased a Groupon last week for carpet cleaning and have called them * times and th...
GetHuman-ohsokris's customer service issue with Groupon from February 2019
Help with my Groupon issue
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GetHuman-ohsokris's next move: find and follow the right step-by-step guide.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-ohsokris will need to dig through the advice provided by Groupon, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-ohsokris can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Groupon has better answers for you: Groupon Help Center
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman-ohsokris may need:
Name on account, Email on account, and Billing address
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-ohsokris's own words
I purchased a Groupon last week for carpet cleaning and have called them * times and they have not responded and their Groupon promises a call back in ** hours. I would like to be refunded for this Groupon as they are not calling back to use it and I have already paid to have my carpet cleaned. The email address for the Groupon purchase is K*****@***.com however I no longer have access to this email as I no longer work for that company.
GetHuman-ohsokris did not yet indicate what Groupon should do to make this right.
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