I bought the below groupon and it expired. I was just going to use it towards the full...
GetHuman2216961's customer service issue with Groupon from February 2019
Help with my Groupon issue
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GetHuman2216961's next move: find and follow the right step-by-step guide.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2216961 will need to dig through the advice provided by Groupon, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman2216961 can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Groupon has better answers for you: Groupon Help Center
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman2216961 may need:
Name on account, Email on account, and Billing address
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman2216961's own words
I bought the below groupon and it expired. I was just going to use it towards the full price of the massage. I had a difficult time reaching the vendor. I went to the address and it was not a massage studio. He finally called me and said they are moving and can only come to my house. I do not feel comfortable with this AT ALL. Since the vendor changed the conditions since I bought this, I wanted to get a refund. Please help me with resolving this. I have used groupon for years. **MJ's Massage Studio*Order *:***********Purchase Date:*Tuesday, Feb **, *****Status:*Expired May **, *****Expires:*Monday, May **, *****Gifted to:*Martin Crouch*Qty:***Order Total:*(Visa ending in ****)*$**.**
GetHuman2216961 did not yet indicate what Groupon should do to make this right.
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