I purchased a Groupon for a couples massage. I have called the spa several times, with...
GetHuman-perezni's customer service issue with Groupon from February 2019
Help with my Groupon issue
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Name on account, Email on account, and Billing address
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-perezni's own words
I purchased a Groupon for a couples massage. I have called the spa several times, with no answer, so I proceed to leave messages which are never returned. I even went on the spa’s website and attempted to make an appointment through their website which was apparently denied according to an automated text message I received from the spa. This is unacceptable and the spa should be removed from Groupon.
GetHuman-perezni did not yet indicate what Groupon should do to make this right.
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