I have * Pupsock Groupons that expire tomorrow. I have been trying to contact Pupsocks...

GetHuman-kalvari's customer service issue with Groupon from January 2019

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Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-kalvari will want to follow the link below to head to their help center. We will check on GetHuman-kalvari later to make sure it's all set or try to help escalate.
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Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-kalvari's own words
I have * Pupsock Groupons that expire tomorrow. I have been trying to contact Pupsocks (through their website and on FB Messenger) since last week as I have a question before I place my order. They state than one can have * faces on a pair of socks, however, there is only the option to upload one photo. I wanted to know how to go about uploading the second photo. I have tried contacting them * times but no response. I would please like a full refund of the amount I paid for these Groupons. This vendor's customer service is less than * (and that's being generous...)
GetHuman-kalvari did not yet indicate what Groupon should do to make this right.
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Groupon

Customer service issue
Reported by GetHuman-kalvari
Jan 16th, 2019 - a mon ago
I have an issue with Groupon too
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GetHuman-kalvari started working on this issue
Jan 16th 6:31pm