GetHuman-seanchen's customer service issue with Groupon from January 2019
Help with my Groupon issue
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Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-seanchen will need to dig through the advice provided by Groupon, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-seanchen can let us know if they help or not.
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Name on account, Email on account, and Billing address
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-seanchen's own words
Hello ,**Our vouchers number: ******** . Groupon code : LG-H*PN-*GF*-JHCZ-B*H**We contacted the vouchers store to make arrangements and had one booked for March **** however it got cancelled due to weather and then they couldn’t put us on the appt until a month later which we were both out of the country. We can provide airplane tickets if needed. Then we were back in US this December we tried calling and leaving voicemail to book hot air balloon flights but no one picked up more called us back. However they did finally call us after a month yesterday. We said we will be out of the country again on **th of this month which leaves us one day to fly hot air balloon. They said the **th flight is cancelled again so even if they put us on flight on **th of January the weather would still effect the ride. We are moving out of country January **th ****. Hence the vouchers would already expired. The expiry is feb * ****. We would like to request a refund. We have tried our best to communicate with the voucher hot air balloon ride organizers but because we are going to move out of the country and our ride in **** got cancelled there would be no way we could enjoy this couch u’re anymore. Thank you for your help!
GetHuman-seanchen did not yet indicate what Groupon should do to make this right.
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