I have been trying to contact customer service for close to two months! Service has rea...

GetHuman-smartret's customer service issue with Groupon from January 2019

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Help with my Groupon issue
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GetHuman-smartret's next move: go to the Groupon help center.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-smartret will want to follow the link below to head to their help center. We will check on GetHuman-smartret later to make sure it's all set or try to help escalate.
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Name on account, Email on account, and Billing address
Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-smartret's own words
I have been trying to contact customer service for close to two months! Service has really gone down. Big fan for years, what happened to you guys??*******@***.com***. you sent me wrong headphones, sight says refunded but credit has never gone thru. how can i get my refund?**. Have fitbit i need to return, need mailing label and refund. I will use Amazon from now on, EXCELLENT CUSTOMER SUPPORT**HELP!
GetHuman-smartret did not yet indicate what Groupon should do to make this right.
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Customer service issue
Reported by GetHuman-smartret
Jan 7th, 2019 - a mon ago
I have an issue with Groupon too
Not resolved
Seen by 3 customers so far
Similar issue to 138967 others
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GetHuman-smartret started working on this issue
Jan 7th 11:35pm