I paid $** for a groupon to Launch. It included four ** minute jump sessions. Normally...
GetHuman-amacurra's customer service issue with Groupon from January 2019
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The issue in GetHuman-amacurra's own words
I paid $** for a groupon to Launch. It included four ** minute jump sessions. Normally a ** minute session costs $** plus tax. I planned to take my * children to jump*For ** minutes on two different days. I was told this was not allowed and I had to redeem the whole pass at once. I was then charged $* in tax. So I paid $** for my * kids to jump for ** minutes. This would have normally only cost $** plus tax. I asked Launch if they could provide a paper coupon or voucher and she said only if a manager was in but of course there was no manager there. This is ridiculous and I certainly will not visit Launch in the future and I’m extremely disappointed in this groupon experience and will be unlikely to use Groupon in the future as well. This is also the second time I’ve typed this as I was cut off (timed out) from your customer service live chat.
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