We bought * tickets for Martini's and Magic with Naathan Phan at the Alexis Park Las Ve...

GetHuman-ericegge's customer service issue with Groupon from January 2019

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Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-ericegge's own words
We bought * tickets for Martini's and Magic with Naathan Phan at the Alexis Park Las Vegas for an evening show at * PM on January *rd, ****. We came from Los Angeles to Las Vegas to see the show. We got to the venue **-** minutes early, the hotel did not tell us that the show was cancelled, Groupon did not tell us either. We bought the tickets * days earlier. When the show time finally arrived, the manager finally let us know that the show had been cancelled indefinitely. We have since tried to reach out to Groupon with no success to get a full refund and no one has responded.
GetHuman-ericegge did not yet indicate what Groupon should do to make this right.
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Groupon

Customer service issue
Reported by GetHuman-ericegge
Jan 5th, 2019 - 4 mons ago
I have an issue with Groupon too
Fixed
Seen by 3 customers so far
Similar issue to 137427 others
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Timeline
GetHuman-ericegge started working on this issue
Jan 5th 7:15pm
GetHuman-ericegge indicated the issue is not fixed yet.
Jan 5th 7:16pm