Hello, I would like to cancel my order for a wellness detox package at Spice in Calgary...
GetHuman-leighrad's customer service issue with Groupon from January 2019
Help with my Groupon issue
First: share to improve GetHuman-leighrad's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-leighrad's next move: go to the Groupon help center.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-leighrad will want to follow the link below to head to their help center. We will check on GetHuman-leighrad later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-leighrad may need:
Name on account, Email on account, and Billing address
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-leighrad's own words
Hello, I would like to cancel my order for a wellness detox package at Spice in Calgary. They weren't very clear in the explanation in the package, and it turns out that their equipment that they use with not work with me medically. The said I should contact you to cancel because they aren't able to list all the requirements they had in the groupon and that's why they left out the additional requirements in the detail. I thought I could opt out of the one portion due to health reasons and just get the infrared portion and the massage if their equipment was unsafe for me and they won't allow it. They said I have to do all steps or none. May I get re-embursed for this please?
GetHuman-leighrad did not yet indicate what Groupon should do to make this right.
I have an issue with Groupon too
How GetHuman-leighrad fixed the problem
We are waiting for GetHuman-leighrad to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.