Hello, I would like to cancel my order for a wellness detox package at Spice in Calgary...

GetHuman-leighrad's customer service issue with Groupon from January 2019

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Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-leighrad's own words
Hello, I would like to cancel my order for a wellness detox package at Spice in Calgary. They weren't very clear in the explanation in the package, and it turns out that their equipment that they use with not work with me medically. The said I should contact you to cancel because they aren't able to list all the requirements they had in the groupon and that's why they left out the additional requirements in the detail. I thought I could opt out of the one portion due to health reasons and just get the infrared portion and the massage if their equipment was unsafe for me and they won't allow it. They said I have to do all steps or none. May I get re-embursed for this please?
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Groupon

Customer service issue
Reported by GetHuman-leighrad
Jan 5th, 2019 - 4 mons ago
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GetHuman-leighrad started working on this issue
Jan 5th 6:15pm