I purchased two pair of beatsx wireless headphones for Christmas presents. * pair works...

GetHuman1585184's customer service issue with Groupon from January 2019

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The issue in GetHuman1585184's own words
I purchased two pair of beatsx wireless headphones for Christmas presents. * pair works fine and the other seems to take a charge but won’t turn on. I contacted Terry from Metropc who told me that these were purchased directly from Groupon. I was told it may well be their unit however because it was purchased from Groupon directly that I would need to contact Groupon for either a refund, or a replacement unit.
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Customer service issue
Reported by GetHuman1585184
Jan 4th, 2019 - 4 mons ago
I have an issue with Groupon too
Not resolved
Seen by 2 customers so far
Similar issue to 136381 others
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GetHuman1585184 started working on this issue
Jan 4th 6:11pm