"Get Human"!!!*Order * ********** - Re: Salon **, NYC ******My credit card was charged...

GetHuman1842730's customer service issue with Groupon from December 2018

10 views | 130873 similar | 0 following
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Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1842730 will need to dig through the advice provided by Groupon, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1842730 can let us know if they help or not.
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Before contacting them, items GetHuman1842730 may need:
Name on account, Email on account, and Billing address
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman1842730's own words
"Get Human"!!!*Order * ********** - Re: Salon **, NYC ******My credit card was charged $**.** (PNC Visa ending ****) on ******. I was never able to use this Groupon at Salon **, so I requested a refund from Groupon and just noticed that my credit card was never refunded. Groupon has another Order * ********** which states (under status) that this order was refunded but under order total it says $*.** and underneath it says PayPal. I called Paypal and they never received an order from you for a Salon ** Groupon, so I do not understand why you did not credit my PNC Visa A*C ending in ****. I called my PNC Bank and they are going to dispute this charge with you so please call me at (***) ***-**** to resolve and credit my PNC Visa A*C ending in **** immediately. Agnes Martinez

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Groupon

Customer service issue
Reported by GetHuman1842730
Dec 27th, 2018 - 2 years ago
Not resolved
Seen by 10 customers so far
Similar issue to 130873 others
0 customers following this

Timeline

GetHuman1842730 started working on this issue
Dec 27th, 2018 7:37pm