Groupon should do better with so called "Self Cancel" option, one should be actually ABLE to "Self Cancel" on their own!!!

GetHuman-munchyc's customer service issue with Groupon from December 2018

67 views | 129076 similar | 0 following
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The issue in GetHuman-munchyc's own words
SELF CANCEL ... I have been trying to "self cancel" my Picaboo order for over an hour now, and nothing... I want my order cancelled*refunded
They make it seem as if you can "Self Cancel" on you own, but that's not clear*easy to do.
Allowing it's customers to either "Self Cancel" their order on their own, or make it more user friendly, ie, have an actual person working for Groupon resolve the issue.
I have been a customer for over ** yrs, and the only time I have an issue is when I need to cancel. If Groupon is ALL THAT, they should be more transparent.
I give up, after * hr of going around in circles, "customer support", "self cancel", "customer support", "self cancel" and not getting anywhere, my next option is disputing the charge with my credit card company and never using Groupon again! Not worth the hassle.
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Groupon

Picaoboo voucher
Customer service issue
Reported by GetHuman-munchyc
Dec 24th, 2018 - 3 years ago
Not resolved
Seen by 67 customers so far
Similar issue to 129076 others
0 customers following this

Timeline

GetHuman-munchyc started working on this issue
Dec 24th, 2018 10:09pm

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