Per our e-mail. I still didn't receive my order and there is no new tracing information...

GetHuman1714794's customer service issue with Groupon from December 2018

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The issue in GetHuman1714794's own words
Per our e-mail. I still didn't receive my order and there is no new tracing information. My order * ********** shipped ******** for the Large Balaclava hood. If possible can you send another one, if not just give me credit of $**.*** plus tax so maybe i can re-order it again. I would really like the hood instead of the refund. You can e-mail me on my pc at *****@***.com or my smart phone e-mail below.*Thank You, Douglas Williams *** Excelsior Ave Middletown, NY *****
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Customer service issue
Reported by GetHuman1714794
Dec 8th, 2018 - 5 mons ago
I have an issue with Groupon too
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GetHuman1714794 started working on this issue
Dec 8th, 2018 1:54am