I made a purchase with Groupon voucher and it was refunded without me being aware and I...
GetHuman-jaimjo's customer service issue with Groupon from December 2018
Help with my Groupon issue
First: share to improve GetHuman-jaimjo's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-jaimjo's next move: go to the Groupon help center.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-jaimjo will want to follow the link below to head to their help center. We will check on GetHuman-jaimjo later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-jaimjo may need:
Name on account, Email on account, and Billing address
Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-jaimjo's own words
I made a purchase with Groupon voucher and it was refunded without me being aware and I never got my package wondering why I checked ‘My Groupons’ and the only one there was the one that was refunded to me so I thought you have to redeem it to make the purchase go through and I did such but then refreshed my page and they had the refund there that time so I’ve paid ** dollars for absolutely nothing and have been waiting for a package that was never on its way, Christmas is soon and I’m not only disappointed but worried this won’t get fixed in time, I was trying to purchase a skymoment poster for my husband
GetHuman-jaimjo did not yet indicate what Groupon should do to make this right.
I have an issue with Groupon too
How GetHuman-jaimjo fixed the problem
We are waiting for GetHuman-jaimjo to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.