Item not as described

GetHuman-pbjeanne's customer service issue with Groupon from December 2018

2 views
 | 
106155 similar
 | 
0 following
Help with my Groupon issue
First: share to improve GetHuman-pbjeanne's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-pbjeanne's next move: try the Groupon help center again.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-pbjeanne will want to follow the link below to head to their help center. We will check on GetHuman-pbjeanne later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-pbjeanne may need:
Name on account, Email on account, and Billing address
The issue in GetHuman-pbjeanne's own words
I was trying to have it placed in a consignment store. ... January *, **** I purchased *.** CTTW Certified Diamond Infinity Pendant in **K White Gold by Diamond Affection. My Mom recently died and I now have her pendant so I took this item to a consignment store for resale evaluation. They said the diamonds are cracked - the item is worthless. I cannot find the original certificate of authenticity from the seller. I would like my money back.
It looked very nice, but the diamonds are very flawed.
I would like a refund and have the business who sold this investigated for possible fraud.
I have purchased dozens of items from Groupon since January ****.
I have an issue with Groupon too
How GetHuman-pbjeanne fixed the problem
We are waiting for GetHuman-pbjeanne to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Groupon's attention and get better help faster. Tap below to get started.
Having Groupon issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Groupon email you?
This email address isn't valid
Follow this issue
See how GetHuman-pbjeanne fixes it.
This email address isn't valid

Groupon

Diamond Pendant
Customer service issue
Reported by GetHuman-pbjeanne
Dec 5th, 2018 - a mon ago
I have an issue with Groupon too
Not resolved
Seen by 2 customers so far
Similar issue to 106155 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-pbjeanne started working on this issue
Dec 5th, 2018 12:11am