Ordered a mattress with foundation. Mattress came but no foundation* It has been two we...

GetHuman-cstorr's customer service issue with Groupon from December 2018

7 views
 | 
104486 similar
 | 
0 following
Help with my Groupon issue
First: share to improve GetHuman-cstorr's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-cstorr's next move: try the Groupon help center again.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-cstorr will want to follow the link below to head to their help center. We will check on GetHuman-cstorr later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-cstorr may need:
Name on account, Email on account, and Billing address
The issue in GetHuman-cstorr's own words
Ordered a mattress with foundation. Mattress came but no foundation* It has been two weeks since estimated delivery day and when I track the package it says pending. I tried to contact Groupon via live chat and they told me to contact FedEx. I called them and they told me they never received the item (foundation). They told me there's nothing they can do since they never received the item. This is really frustrating because I cant use the mattress without the foundation and my girlfriend is getting back surgery soon and she needs the mattress.
GetHuman-cstorr did not yet indicate what Groupon should do to make this right.
I have an issue with Groupon too
How GetHuman-cstorr fixed the problem
We are waiting for GetHuman-cstorr to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Groupon's attention and get better help faster. Tap below to get started.
Having Groupon issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Groupon email you?
This email address isn't valid
Follow this issue
See how GetHuman-cstorr fixes it.
This email address isn't valid

Groupon

Customer service issue
Reported by GetHuman-cstorr
Dec 3rd, 2018 - 2 mons ago
I have an issue with Groupon too
Not resolved
Seen by 7 customers so far
Similar issue to 104486 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-cstorr started working on this issue
Dec 3rd, 2018 10:56pm