Ordered a mattress with foundation. Mattress came but no foundation* It has been two we...

GetHuman-cstorr's customer service issue with Groupon from December 2018

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The issue in GetHuman-cstorr's own words
Ordered a mattress with foundation. Mattress came but no foundation* It has been two weeks since estimated delivery day and when I track the package it says pending. I tried to contact Groupon via live chat and they told me to contact FedEx. I called them and they told me they never received the item (foundation). They told me there's nothing they can do since they never received the item. This is really frustrating because I cant use the mattress without the foundation and my girlfriend is getting back surgery soon and she needs the mattress.
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Customer service issue
Reported by GetHuman-cstorr
Dec 3rd, 2018 - 2 mons ago
I have an issue with Groupon too
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Seen by 7 customers so far
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GetHuman-cstorr started working on this issue
Dec 3rd, 2018 10:56pm