I had purchased tickets for enchant Christmas through Groupon for November **, when we...

GetHuman1665188's customer service issue with Groupon from December 2018

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Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman1665188's own words
I had purchased tickets for enchant Christmas through Groupon for November **, when we went to the event the informed us that half of the light maze was not working. So they gave us the option to not go in and refund our tickets. However since we didn’t purchase the tickets through them they were unable to refund me and said I would need to go through y’all to get either refunded or another Groupon for a different day. The original one was never opened or used.
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Groupon

Customer service issue
Reported by GetHuman1665188
Dec 1st, 2018 - 6 mons ago
I have an issue with Groupon too
Not resolved
Seen by 2 customers so far
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Timeline
GetHuman1665188 started working on this issue
Dec 1st, 2018 1:28am