I had purchased tickets for enchant Christmas through Groupon for November **, when we...

GetHuman1665188's customer service issue with Groupon from December 2018

101312 similar
0 following
Help with my Groupon issue
First: share to improve GetHuman1665188's odds
Strength in numbers! Companies respond better when others are watching.
What went wrong?
Waiting to see what went wrong with our suggestion for how to get Groupon help.
Before contacting them, items GetHuman1665188 may need:
Name on account, Email on account, and Billing address
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman1665188's own words
I had purchased tickets for enchant Christmas through Groupon for November **, when we went to the event the informed us that half of the light maze was not working. So they gave us the option to not go in and refund our tickets. However since we didn’t purchase the tickets through them they were unable to refund me and said I would need to go through y’all to get either refunded or another Groupon for a different day. The original one was never opened or used.
GetHuman1665188 did not yet indicate what Groupon should do to make this right.
I have an issue with Groupon too
How GetHuman1665188 fixed the problem
We are waiting for GetHuman1665188 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Groupon's attention and get better help faster. Tap below to get started.
Having Groupon issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1665188 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman1665188
Dec 1st, 2018 - 6 mons ago
I have an issue with Groupon too
Not resolved
Seen by 2 customers so far
Similar issue to 101312 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman1665188 started working on this issue
Dec 1st, 2018 1:28am