I purchased a Groupon from Kaylie & Kamila Salon for * massages. I just called them to...
GetHuman-jcandkel's customer service issue with Groupon from November 2018
Help with my Groupon issue
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Name on account, Email on account, and Billing address
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-jcandkel's own words
I purchased a Groupon from Kaylie & Kamila Salon for * massages. I just called them to book them and they informed me that sadly their massage therapist was in a car accident and I would need to contact Groupon for a refund. They let me know Groupon is aware of this situation. Can you please assure me that I will receive a full refund for this purchase? Thank you. I am giving you my preferred email for communication. Thanks!
GetHuman-jcandkel did not yet indicate what Groupon should do to make this right.
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