I’m so unimpressed with customer service- I received an email about a change to an exsi...

GetHuman1656051's customer service issue with Groupon from November 2018

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The issue in GetHuman1656051's own words
I’m so unimpressed with customer service- I received an email about a change to an exsisting Groupon- they transferred me to the woman in charge - I left an phone message days ago with no reply and now the only way to contact customer service is this very impersonal way. I called specifically when I bought the Opportunity Forest wonderland package- noting that the dates in the groupon were showing two different dates- she assured me on the phone that the dates would be honored- your company records all calls- I have a transcript copy- but now they are saying the dates were wrong and well I want a refund or for they to honor the dates and a CALL- ***-***-****
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Groupon

Customer service issue
Reported by GetHuman1656051
Nov 29th, 2018 - 6 mons ago
I have an issue with Groupon too
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Seen by 6 customers so far
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Timeline
GetHuman1656051 started working on this issue
Nov 29th, 2018 9:12pm