I got a groupon voucher for allergies for two people.*I tried to redeem it. It took me...

GetHuman1651669's customer service issue with Groupon from November 2018

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Help with my Groupon issue
GetHuman1651669's next move: try the Groupon help center again.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1651669 will want to follow the link below to head to their help center. We will check on GetHuman1651669 later to make sure it's all set or try to help escalate.
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman1651669's own words
I got a groupon voucher for allergies for two people.*I tried to redeem it. It took me over half an hour as it was really difficult to navigate the website. Then the live chat lady says that I have to do all this stuff, like send my hair etc to England!!!!!*That is not what I wanted and I said it wasn't explained properly and she said it was on their website!!!*That was not on the groupon site. i really would like a refund as I feel duped and it wasn't explained and it is not something I want to pay for as I have to do all the work. I thought I was buying it to go into the clinic in Perth.
GetHuman1651669 did not yet indicate what Groupon should do to make this right.
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Groupon

Customer service issue
Reported by GetHuman1651669
Nov 29th, 2018 - 9 mons ago
I have an issue with Groupon too
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Seen by 2 customers so far
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Timeline
GetHuman1651669 started working on this issue
Nov 29th, 2018 8:42am
GetHuman1651669 indicated the issue is not fixed yet.
Nov 29th, 2018 8:44am