Dec *, ****, I purchased Sealy Titanium **" Plush Pillowtop Queen Mattress Set *Order...
GetHuman1698471's customer service issue with Groupon from December 2018
Help with my Groupon issue
First: share to improve GetHuman1698471's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1698471's next move: go to the Groupon help center.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1698471 will want to follow the link below to head to their help center. We will check on GetHuman1698471 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1698471 may need:
Name on account, Email on account, and Billing address
The issue in GetHuman1698471's own words
Dec *, ****, I purchased Sealy Titanium **" Plush Pillowtop Queen Mattress Set *Order *********** as a gift for my daughter at her home in *** Providence HWY, Westwood, MA ***** at a cost of $***.** ($***.** * $**.** tax)*It is due to be delivered between Dec **-**th. The charge is pending on my American Express card ending in ****.*I just found out today that the box spring will not fit through my daughters bedroom doorway. It either needs a SPLIT QUEEN box spring or I must cancel the order. Since it was a surprise for XMAS I was not aware that she needed a SPLIT QUEEN. She has had to reorder the past one for her room and her daughters room. The Groupon says no refunds or returns unless damaged. It is still pending in my AMEX account. I can be reached at ***-***-****. Julia Ojeda
GetHuman1698471 did not yet indicate what Groupon should do to make this right.
I have an issue with Groupon too
How GetHuman1698471 fixed the problem
We are waiting for GetHuman1698471 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.