NOT fixed. I need to speak to someone live in a chat session or at least get an email telling me how to change the ID name.

GetHuman-jcmaffia's customer service issue with Groupon from November 2018

7 views | 96461 similar | 0 following
Help with my Groupon issue
GetHuman-jcmaffia's next move: find and follow the right step-by-step guide.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-jcmaffia will need to dig through the advice provided by Groupon, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-jcmaffia can let us know if they help or not.
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Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-jcmaffia's own words
Change the ID name (which is mine) to my daughter's so that she can redeem the ticket for her family. Tickets are a gift to them. ... I purchased * tickets on Groupon Live for my family as a gift but my name is on the ID.*I am a senior citizen unable to join them into NYC *. The * tickets are for my daughter, husband, and * granddaughters. How do I change the ID name? I have been trying since I purchased the tickets yesterday.
How frustrating customer support is. No interaction whatsoever with a person either via chat, email or phone. They also don't realize that I was never asked if these were a gift.
Change the ID name on the tickets from Jean Maffia to Joanna Wahmann.
Have been purchasing Groupons for many years but have never bought tickets for an event before. The only solution at this point is for me to go with them to the box office to redeem the tickets for the, Unfortunately I am a senior citizen and unable to travel from my home to NYC.
Have been going around in circles getting nowhere since I printed the tickets right after I purchased them and saw my name as the ID. I was never asked if these were a gift!!!
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Groupon

Groupon Live--* tickets to Puffs for ******* purchased by Jean Maffia * Reid Avenue Rockaway Point, NY *****
Customer service issue
Reported by GetHuman-jcmaffia
Nov 27th, 2018 - 2 years ago
Fixed
Seen by 7 customers so far
Similar issue to 96461 others
0 customers following this
Items needed
Name on account
Email on account
Billing address

Timeline

GetHuman-jcmaffia started working on this issue
Nov 27th, 2018 8:16pm
GetHuman-jcmaffia indicated the issue is not fixed yet.
Nov 27th, 2018 8:18pm

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