NOT fixed. I need to speak to someone live in a chat session or at least get an email telling me how to change the ID name.
GetHuman-jcmaffia's customer service issue with Groupon from November 2018
Help with my Groupon issue
GetHuman-jcmaffia's next move: try the Groupon help center again.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-jcmaffia will want to follow the link below to head to their help center. We will check on GetHuman-jcmaffia later to make sure it's all set or try to help escalate.
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-jcmaffia's own words
Change the ID name (which is mine) to my daughter's so that she can redeem the ticket for her family. Tickets are a gift to them. ... I purchased * tickets on Groupon Live for my family as a gift but my name is on the ID.*I am a senior citizen unable to join them into NYC *. The * tickets are for my daughter, husband, and * granddaughters. How do I change the ID name? I have been trying since I purchased the tickets yesterday.
How frustrating customer support is. No interaction whatsoever with a person either via chat, email or phone. They also don't realize that I was never asked if these were a gift.
Change the ID name on the tickets from Jean Maffia to Joanna Wahmann.
Have been purchasing Groupons for many years but have never bought tickets for an event before. The only solution at this point is for me to go with them to the box office to redeem the tickets for the, Unfortunately I am a senior citizen and unable to travel from my home to NYC.
Have been going around in circles getting nowhere since I printed the tickets right after I purchased them and saw my name as the ID. I was never asked if these were a gift!!!
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