NOT fixed. I need to speak to someone live in a chat session or at least get an email telling me how to change the ID name.

GetHuman-jcmaffia's customer service issue with Groupon from November 2018

5 views
 | 
96461 similar
 | 
0 following
Help with my Groupon issue
GetHuman-jcmaffia's next move: try the Groupon help center again.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-jcmaffia will want to follow the link below to head to their help center. We will check on GetHuman-jcmaffia later to make sure it's all set or try to help escalate.
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-jcmaffia's own words
Change the ID name (which is mine) to my daughter's so that she can redeem the ticket for her family. Tickets are a gift to them. ... I purchased * tickets on Groupon Live for my family as a gift but my name is on the ID.*I am a senior citizen unable to join them into NYC *. The * tickets are for my daughter, husband, and * granddaughters. How do I change the ID name? I have been trying since I purchased the tickets yesterday.
How frustrating customer support is. No interaction whatsoever with a person either via chat, email or phone. They also don't realize that I was never asked if these were a gift.
Change the ID name on the tickets from Jean Maffia to Joanna Wahmann.
Have been purchasing Groupons for many years but have never bought tickets for an event before. The only solution at this point is for me to go with them to the box office to redeem the tickets for the, Unfortunately I am a senior citizen and unable to travel from my home to NYC.
Have been going around in circles getting nowhere since I printed the tickets right after I purchased them and saw my name as the ID. I was never asked if these were a gift!!!
I have an issue with Groupon too
How GetHuman-jcmaffia fixed the problem
We are waiting for GetHuman-jcmaffia to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Groupon's attention and get better help faster. Tap below to get started.
Having Groupon issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-jcmaffia fixes it.
This email address isn't valid

Groupon

Groupon Live--* tickets to Puffs for ******* purchased by Jean Maffia * Reid Avenue Rockaway Point, NY *****
Customer service issue
Reported by GetHuman-jcmaffia
Nov 27th, 2018 - 9 mons ago
I have an issue with Groupon too
Fixed
Seen by 5 customers so far
Similar issue to 96461 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Name on account
Email on account
Billing address
Timeline
GetHuman-jcmaffia started working on this issue
Nov 27th, 2018 8:16pm
GetHuman-jcmaffia indicated the issue is not fixed yet.
Nov 27th, 2018 8:18pm