NOT fixed. I need to speak to someone live in a chat session or at least get an email telling me how to change the ID name.

GetHuman-jcmaffia's customer service issue with Groupon from November 2018

20 views | 96461 similar | 0 following
Help with my Groupon issue
GetHuman-jcmaffia's next move: find and follow the right step-by-step guide.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-jcmaffia will need to dig through the advice provided by Groupon, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-jcmaffia can let us know if they help or not.
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-jcmaffia's own words
Change the ID name (which is mine) to my daughter's so that she can redeem the ticket for her family. Tickets are a gift to them. ... I purchased * tickets on Groupon Live for my family as a gift but my name is on the ID.*I am a senior citizen unable to join them into NYC *. The * tickets are for my daughter, husband, and * granddaughters. How do I change the ID name? I have been trying since I purchased the tickets yesterday.
How frustrating customer support is. No interaction whatsoever with a person either via chat, email or phone. They also don't realize that I was never asked if these were a gift.
Change the ID name on the tickets from Jean Maffia to Joanna Wahmann.
Have been purchasing Groupons for many years but have never bought tickets for an event before. The only solution at this point is for me to go with them to the box office to redeem the tickets for the, Unfortunately I am a senior citizen and unable to travel from my home to NYC.
Have been going around in circles getting nowhere since I printed the tickets right after I purchased them and saw my name as the ID. I was never asked if these were a gift!!!
I have an issue with Groupon too
How GetHuman-jcmaffia fixed the problem

We are waiting for GetHuman-jcmaffia to fix the problem and share the solution with the rest of us customers.

Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.
I purchased a Groupon for **$ for two of my good friends as a gift for family chi...Today I purchased a Groupon for* tickets to Puff as a gift to my daughter & famil...I purchased a Groupon for Plant Nite as a gift and the only family nite that is a...Hi I purchased a Groupon and one as a gift but both are in the gifts persons nameHi I purchased a Groupon by mistake in my name and it was supposed to be a gift...Purchased a groupon for a family gift, however isn’t valid on the day it needs to...change my groupons to purchase as a gift (change name on * Groupons but I pay for...My name is jillian castellano and I purchased tickets on Groupon and was denied a...My name is Constance Richardson, and I purchased a ticket through Groupon for a L...I have a Chat Ticket ID : ********************I purchased this groupon for park a...
Do you have a customer issue as well?
We can help you get Groupon's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Groupon issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-jcmaffia fixes it.
This email address isn't valid

Groupon

Groupon Live--* tickets to Puffs for ******* purchased by Jean Maffia * Reid Avenue Rockaway Point, NY *****
Customer service issue
Reported by GetHuman-jcmaffia
Nov 27th, 2018 - 4 years ago
I have an issue with Groupon too
Fixed
Seen by 20 customers so far
Similar issue to 96461 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Name on account
Email on account
Billing address

Timeline

GetHuman-jcmaffia started working on this issue
Nov 27th, 2018 8:16pm
GetHuman-jcmaffia indicated the issue is not fixed yet.
Nov 27th, 2018 8:18pm

Change of Address? Free Concierge.

Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Get a better deal on all your services in 1 call, and let us make scheduling easy for you.

Call Now: 888-959-6783Our concierge is unaffiliated and therefore able to compare deals (and schedule) across many companies