Your promo code "DECK" is not applying to the products on my order that say the promo code is good on

GetHuman-bjomv's customer service issue with Groupon from November 2018

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The issue in GetHuman-bjomv's own words
apply the promo code at checkout ... I am trying to place an order and two of my items say I can get a **% discounts using the promo code "deck". when I try to apply the code at checkout, I get a message that it is not available. Both items state to use it and it is still a valid code.
tell me what to do to get the code to apply
I have an issue with Groupon too
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Groupon

both men's shirts & Ladies tops
Customer service issue
Reported by GetHuman-bjomv
Nov 25th, 2018 - 10 mons ago
I have an issue with Groupon too
Not resolved
Seen by 5 customers so far
Similar issue to 93715 others
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Timeline
GetHuman-bjomv started working on this issue
Nov 25th, 2018 10:36pm