Bought a groupon for shamrock chimney cleaning. Made an appointment for *am-**am...

GetHuman-adidasru's customer service issue with Groupon from November 2018

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Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-adidasru's own words
Bought a groupon for shamrock chimney cleaning. Made an appointment for *am-**am, **:**pm comes and no one has come yet or even called. I call them, woman on the phone says she’ll check with dispatch and call me back in a few minutes. An hour goes by and no call, so I call back and she says hold one second* she comes back and says they are running behind and will be at my house and will call before coming. Well no one ever showed up and I wasted my whole day waiting for them. I lookup reviews for the company and apparently this is a common problem with them. I would like my money back for the groupon as I will be contacting another company to clean my chimney.
GetHuman-adidasru did not yet indicate what Groupon should do to make this right.
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Groupon

Customer service issue
Reported by GetHuman-adidasru
Nov 24th, 2018 - 10 mons ago
I have an issue with Groupon too
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Seen by 4 customers so far
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Timeline
GetHuman-adidasru started working on this issue
Nov 24th, 2018 9:15pm