I ordered one mattress and one platform. Groupon glitched and sent me two bed frames an...
GetHuman-lorishoc's customer service issue with Groupon from November 2018
Help with my Groupon issue
GetHuman-lorishoc's next move: find and follow the right step-by-step guide.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-lorishoc will need to dig through the advice provided by Groupon, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-lorishoc can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Groupon has better answers for you: Groupon Help Center
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Before contacting them, items GetHuman-lorishoc may need:
Name on account, Email on account, and Billing address
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-lorishoc's own words
I ordered one mattress and one platform. Groupon glitched and sent me two bed frames and it looks like three mattresses! And they triple charged me! I need this resolved, now! The total should have been $***.**, I was charged three times that amount. I have not opened the boxes, everything is in original shipping condition. I need two of these things each picked up and refunded.
GetHuman-lorishoc did not yet indicate what Groupon should do to make this right.
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