We purchased a Groupon for Sheraton Four Points Niagara Falls for Nov.* -Nov. * to vaca...

GetHuman-kimdang's customer service issue with Groupon from November 2018

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Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-kimdang's own words
We purchased a Groupon for Sheraton Four Points Niagara Falls for Nov.* -Nov. * to vacation with our son, order no. **** ****** ******. Late last night we realized my husband's passport is expired and we don't have a birth certificate so we are unable to leave the country. We are on our way to stay in Niagara, New York. We tried to use another Groupon but one was not available for today at the Sheraton Niagara Falls where my brother and family are now staying to accommodate our situation (they used Groupon for their reservations). Is it possible to get a refund? Thank you for your understanding.
GetHuman-kimdang did not yet indicate what Groupon should do to make this right.
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Groupon

Customer service issue
Reported by GetHuman-kimdang
Nov 3rd, 2018 - a mon ago
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Timeline
GetHuman-kimdang started working on this issue
Nov 3rd 7:13pm