We purchased a Groupon for Sheraton Four Points Niagara Falls for Nov.* -Nov. * to vaca...

GetHuman-kimdang's customer service issue with Groupon from November 2018

1 view
78194 similar
0 following
Help with my Groupon issue
First: share to improve GetHuman-kimdang's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-kimdang's next move: go to the Groupon help center.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-kimdang will want to follow the link below to head to their help center. We will check on GetHuman-kimdang later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-kimdang may need:
Name on account, Email on account, and Billing address
Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-kimdang's own words
We purchased a Groupon for Sheraton Four Points Niagara Falls for Nov.* -Nov. * to vacation with our son, order no. **** ****** ******. Late last night we realized my husband's passport is expired and we don't have a birth certificate so we are unable to leave the country. We are on our way to stay in Niagara, New York. We tried to use another Groupon but one was not available for today at the Sheraton Niagara Falls where my brother and family are now staying to accommodate our situation (they used Groupon for their reservations). Is it possible to get a refund? Thank you for your understanding.
GetHuman-kimdang did not yet indicate what Groupon should do to make this right.
I have an issue with Groupon too
How GetHuman-kimdang fixed the problem
We are waiting for GetHuman-kimdang to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Groupon's attention and get better help faster. Tap below to get started.
Having Groupon issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Groupon email you?
This email address isn't valid
Follow this issue
See how GetHuman-kimdang fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-kimdang
Nov 3rd, 2018 - a mon ago
I have an issue with Groupon too
Not resolved
Seen by 1 customer so far
Similar issue to 78194 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-kimdang started working on this issue
Nov 3rd 7:13pm