I have ordered a mattress, order id **********, item number **********, *ft wavy memory...

GetHuman1472624's customer service issue with Groupon from November 2018

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The issue in GetHuman1472624's own words
I have ordered a mattress, order id **********, item number **********, *ft wavy memory foam mattress.*Having received this mattress and unpacked, we have discovered that it is not a memory foam mattress. The description on the website is nothing like the product received. The memory foam is non-existent and you can feel the springs through the fabric. We are very disappointed. I need to return this and be refunded. How can I fold it to put back in the box and get it collected?
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Customer service issue
Reported by GetHuman1472624
Nov 2nd, 2018 - a mon ago
I have an issue with Groupon too
Not resolved
Seen by 1 customer so far
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GetHuman1472624 started working on this issue
Nov 2nd 6:44pm