I see on my returns that one says refunded and the other says used on. What does that m...

GetHuman-lataniaw's customer service issue with Groupon from November 2018

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Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-lataniaw will want to follow the link below to head to their help center. We will check on GetHuman-lataniaw later to make sure it's all set or try to help escalate.
Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-lataniaw's own words
I see on my returns that one says refunded and the other says used on. What does that mean. The shoes weren't worn. They were barely tried on. They were too small. If this is a scam not to refund my money. I will contact the BBB and anyone who needs to know your scheme. Refund my money. Neither of the shoes were worn and I will never purchase from you again. I see why you don't have a customer service number. You would be loaded with refund requests.
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Customer service issue
Reported by GetHuman-lataniaw
Nov 2nd, 2018 - a mon ago
I have an issue with Groupon too
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GetHuman-lataniaw started working on this issue
Nov 2nd 6:05pm