I see on my returns that one says refunded and the other says used on. What does that m...

GetHuman-lataniaw's customer service issue with Groupon from November 2018

1 view
 | 
77841 similar
 | 
0 following
Help with my Groupon issue
First: share to improve GetHuman-lataniaw's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-lataniaw's next move: go to the Groupon help center.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-lataniaw will want to follow the link below to head to their help center. We will check on GetHuman-lataniaw later to make sure it's all set or try to help escalate.
Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-lataniaw's own words
I see on my returns that one says refunded and the other says used on. What does that mean. The shoes weren't worn. They were barely tried on. They were too small. If this is a scam not to refund my money. I will contact the BBB and anyone who needs to know your scheme. Refund my money. Neither of the shoes were worn and I will never purchase from you again. I see why you don't have a customer service number. You would be loaded with refund requests.
GetHuman-lataniaw did not yet indicate what Groupon should do to make this right.
I have an issue with Groupon too
How GetHuman-lataniaw fixed the problem
We are waiting for GetHuman-lataniaw to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Groupon's attention and get better help faster. Tap below to get started.
Having Groupon issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Groupon email you?
This email address isn't valid
Follow this issue
See how GetHuman-lataniaw fixes it.
This email address isn't valid

Groupon

Customer service issue
Reported by GetHuman-lataniaw
Nov 2nd, 2018 - a mon ago
I have an issue with Groupon too
Not resolved
Seen by 1 customer so far
Similar issue to 77841 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Name on account
Email on account
Billing address
Timeline
GetHuman-lataniaw started working on this issue
Nov 2nd 6:05pm