I ordered a diamond and pearl necklace on *******, priced at £**.**. I received a bangl...

GetHuman1368694's customer service issue with Groupon from October 2018

Help with my Groupon issue
Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman1368694's own words
I ordered a diamond and pearl necklace on *******, priced at £**.**. I received a bangle instead with no letter of explanation. I wish to return it and have a refund. The instructions to return look simple but they do not work. There is nowhere 'to click to return' on the page, therefore I cannot print off a prepaid label. I would have preferred to have spoken to someone but have rung several numbers to reach someone all to no avail. This is the second time I have dealt with Groupon and needed to return it, but have had great difficulty in doing so. Definitely not a good advert for your company and very disappointed.
GetHuman1368694 did not yet indicate what Groupon should do to make this right.
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Groupon

Customer service issue
Reported by GetHuman1368694
Oct 18th, 2018 - a mon ago
I have an issue with Groupon too
Fixed
Seen by 10 customers so far
Similar issue to 71119 others
0 customers following this
Items needed
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Timeline
GetHuman1368694 started working on this issue
Oct 18th 11:56am
GetHuman1368694 indicated the issue is not fixed yet.
Oct 18th 12:36pm
GetHuman1368694 indicated the issue is not fixed yet.
Oct 19th 3:12pm
GetHuman1368694 indicated the issue is not fixed yet.
Oct 19th 3:16pm
GetHuman1368694 indicated the issue is not fixed yet.
Oct 19th 3:31pm
GetHuman1368694 indicated the issue is not fixed yet.
Oct 19th 3:35pm
GetHuman1368694 indicated the issue is not fixed yet.
Oct 19th 3:36pm
GetHuman1368694 indicated the issue is not fixed yet.
Oct 19th 5:50pm
GetHuman1368694 indicated the issue is not fixed yet.
Oct 19th 6:06pm