I have a Groupon purchase that I did not make. I was just contacted by Groupon Custome...

GetHuman1193366's customer service issue with Groupon from September 2018

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Help with my Groupon issue
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GetHuman1193366's next move: try the Groupon help center again.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1193366 will want to follow the link below to head to their help center. We will check on GetHuman1193366 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1193366 may need:
Name on account, Email on account, and Billing address
Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman1193366's own words
I have a Groupon purchase that I did not make. I was just contacted by Groupon Customer service and the said I cannot get a refund because I waited more than * days. I didn’t even look at Groupon because I had no reason to do so. I called the hair salon in Chicago and they said they don’t have the money and they’ve had other people get money back longer than *. Days. This needs to be resolved or I will have a local television get involved.
GetHuman1193366 did not yet indicate what Groupon should do to make this right.
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Customer service issue
Reported by GetHuman1193366
Sep 24th, 2018 - 4 mons ago
I have an issue with Groupon too
Not resolved
Seen by 1 customer so far
Similar issue to 62170 others
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GetHuman1193366 started working on this issue
Sep 24th, 2018 8:46pm