They had to call me back twice due to a hang up. They advised me that I qualified for a refund without the return of the merchandise

GetHuman1166269's customer service issue with Groupon from September 2018

Help with my Groupon issue
Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman1166269's own words
On my order* GG-R***-WS**-*PLV-Z*Y*.*Black floral flare pant size xl. Needs to be returned. TO SMALL.*I can not read the packing slip for how to return this. Please help*My gmail address is,******@***.com *My phone * is (***) ***-*****Name meloy sciortino
GetHuman1166269 did not yet indicate what Groupon should do to make this right.
I have an issue with Groupon too
How GetHuman1166269 fixed the problem
I had a item that needed to be return because of size. Due to that there is no phone support I went Groupsupport on line and filled out a few details and checked the box for a return phone call. And glad to say they called back in minutes and took care of my problem.
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Groupon

Customer service issue
Reported by GetHuman1166269
Sep 19th, 2018 - 6 mons ago
I have an issue with Groupon too
Fixed
GetHuman1166269 shared how to fix
Seen by 7 customers so far
Similar issue to 60377 others
0 customers following this
Items needed
Name on account
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Timeline
GetHuman1166269 started working on this issue
Sep 19th, 2018 4:28pm
GetHuman1166269 confirmed the issue is fixed. Hooray!
Sep 19th, 2018 4:30pm