I purchased an acre on mars by Groupon but I didn't know that I'll had a Voucher to use...

GetHuman-hanna_kh's customer service issue with Groupon from August 2018

Help with my Groupon issue
The issue in GetHuman-hanna_kh's own words
I purchased an acre on mars by Groupon but I didn't know that I'll had a Voucher to use, I didn't know how to use it at all, Groupon said that they'll send me an email with the voucher and website to redeem voucher but that never happened, and now i clicked already redeemed voucher for the last hope but now it's gone from the list, it was for $**, and I believe I just lost $** for a misunderstanding. My Groupon login email is *****@***.com*Can I have a solution?
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Groupon

Customer service issue
Reported by GetHuman-hanna_kh
Aug 25th, 2018 - 4 mons ago
I have an issue with Groupon too
Fixed
Seen by 6 customers so far
Similar issue to 51404 others
0 customers following this
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Timeline
GetHuman-hanna_kh started working on this issue
Aug 25th 2:36pm
GetHuman-hanna_kh indicated the issue is not fixed yet.
Aug 26th 4:27pm
GetHuman-hanna_kh indicated the issue is not fixed yet.
Aug 27th 3:05am