Never received my order but has been paid

GetHuman-ggtesfay's customer service issue with Groupon from August 2018

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Help with my Groupon issue
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Before contacting them, items GetHuman-ggtesfay may need:
Name on account, Email on account, and Billing address
GetHuman-ggtesfay's next move: go to the Groupon help center.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-ggtesfay will want to follow the link below to head to their help center. We will check on GetHuman-ggtesfay later to make sure it's all set or try to help escalate.
Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-ggtesfay's own words
The problem: Never received my order but has been paid
GetHuman-ggtesfay did not yet indicate what Groupon should do to make this right.
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How GetHuman-ggtesfay fixed the problem
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Groupon

Customer service issue
Reported by GetHuman-ggtesfay
Aug 21st, 2018 - a mon ago
I have an issue with Groupon too
Not resolved
Seen by 4 customers so far
Similar issue to 49758 others
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Timeline
GetHuman-ggtesfay started working on this issue
Aug 21st 8:04pm