GetHuman-realtorg's customer service issue with Groupon from August 2018
Help with my Groupon issue
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Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-realtorg's own words
I was using the Groupon app because Groupon was offered a **-**% off deal. I researched the El Convento Hotel in San Juan for an upcoming trip. The price was $***.**. Thinking the **% would be applied I hit the purchase button. When I saw the amount did not reflect the discount I immediately called Groupon. I was told that Groupon would contact the hotel and request the refund. To date I have not received my $***.** back. Please update me on the status.
GetHuman-realtorg did not yet indicate what Groupon should do to make this right.
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